Privacy Policy

Last updated: 6 April 2026

Local Clean Pro Ltd ("LCP", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website at localcleanpro.co.uk and the LCP platform (the "Service").

1. Who We Are

LCP is a UK-registered company that provides an all-in-one business management platform for cleaning businesses. For the purposes of UK data protection law, we are the data controller of the personal data we collect from you as a visitor or subscriber.

When our subscribers use LCP to manage their own clients' data, those subscribers act as data controllers for their clients' data, and we act as a data processor on their behalf.

2. Data We Collect

Information you provide to us

• Account information: name, email address, phone number, business name, and chosen subdomain when you sign up.
• Billing information: payment card details are collected and processed securely by our payment provider, Stripe. We do not store your full card number.
• Business data: quotes, jobs, bookings, invoices, client records, staff details, and other information you enter into the platform.
• Communications: messages you send to us via email or our support channels.

Information collected automatically

• Usage data: pages visited, features used, timestamps, and interactions with the Service.
• Device and technical data: IP address, browser type, operating system, screen resolution, and referring URL.
• Cookies and similar technologies: see our Cookie Policy for full details.

3. How We Use Your Data

We use your personal data for the following purposes:

• Providing, maintaining, and improving the Service.
• Processing your subscription and payments.
• Sending transactional communications (e.g. account confirmations, invoices, service updates).
• Providing customer support.
• Analysing usage to improve our platform and user experience.
• Complying with legal obligations.
• Sending marketing communications where you have opted in (you can unsubscribe at any time).

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract: processing necessary to provide the Service you have subscribed to.
• Legitimate interests: improving our Service, ensuring security, and communicating with you about your account.
• Consent: marketing communications and non-essential cookies.
• Legal obligation: where we are required to process data by law (e.g. tax records).

5. Data Sharing

We do not sell your personal data. We share data only with:

• Stripe: for payment processing.
• Hosting providers: to store and deliver the Service.
• Analytics tools: to understand how the Service is used (data is anonymised where possible).
• Accounting integrations: Xero or QuickBooks, only when you choose to connect them.
• Law enforcement or regulators: where we are legally required to do so.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Service. If you cancel your subscription, we retain your data for up to 12 months to allow for reactivation, after which it is securely deleted. Billing records are retained for 7 years in accordance with UK tax requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS), encrypted storage, access controls, regular backups, and security monitoring. While no system is completely secure, we take every reasonable step to safeguard your information.

8. International Transfers

Your data is primarily stored and processed within the United Kingdom and European Economic Area. Where data is transferred outside the UK/EEA (for example, via third-party service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

9. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data (the "right to be forgotten").
• Restrict or object to processing of your data.
• Data portability: receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please email us at hello@localcleanpro.co.uk. We will respond within 30 days.

10. Children's Privacy

The Service is not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our website. The "last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@localcleanpro.co.uk
• Website: localcleanpro.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are not satisfied with how we handle your data.